TERMS & CONDITIONS
2.All tickets are offered and sold expressly on the basis that the Purchaser has firstly read and agrees to strictly abide and be bound by both JTB (Thailand) Limited and the Event organizer’s respective Terms and Conditions of Sale and by the use of each ticket and/ or by proceeding to purchase a ticket or tickets from JTB (Thailand) Limited the purchaser irrevocable acknowledges and agrees that the purchaser has read and unconditionally accepts and shall be fully and legally bound by all such terms and conditions.
3.Travel Agents, wholesalers, or any other third-party agencies may NOT submit ticket orders on behalf of individuals or groups. JTB (Thailand) Limited reserves the right to cancel, in its sole and absolute discretion any such ticket orders at any time where JTB (Thailand) Limited believes such ticket orders do not strictly comply with the Event ticketing rules and regulations. JTB (Thailand) Limited will not sell to unauthorized residents or non-residents under any circumstances.
4.Individual tickets are sold only from available inventory on a first-come, first-served basis when there is immediate confirmation of the purchase order and payment for the same is made.
5.There are always quantity limitations for individual session tickets. Such limitations will be specified when ticket sales are released live on-line on the JTB (Thailand) Limited website. There is also a limitation on the number of tickets that can be purchased per person, such limit being as advised on the JTB (Thailand) Limited website.
6.All ticket purchases are strictly subject to the ticket’s pricing information and ticket availability and the Terms and Conditions relating to such tickets as set out fully on JTB (Thailand) Limited website.
7.The specified price category of a ticket means the assigned ticket price corresponding to a designated seating section for a particular session of a sporting event at a specific venue. Package prices may be subject to change without prior notice. All care has been taken to ensure that prices are correct at the time of advertising, however, if due to circumstances beyond our control there should be airfare, fuel, exchange rate increases, we reserve the right to pass them on unless your tour package has been paid in full. Once full payment is received, any amendments will attract a THB Fee in addition to hotel or land operator fees. Tokyo 2020 Olympic Games order under THB can be paid either by credit card with VISA as the preferred payment method or cash. Prices vary from session to session and from venue to venue. Category A normally represents the best seats in a venue and therefore are the most expensive, category B is normally second-best seats and second-highest price, and so forth in descending order alphabetically. JTB (Thailand) Limited makes no express or implied warranty or representation as to the quality or location of seating, views, event proximity, or aspect in or at any venue.
8.When choosing a specific event and session, you should make sure there is no overlap in time, and allow at least two to three (2-3) hours between events on the same day. Venues can be geographically spread throughout the cities, so when booking tickets, the purchaser is solely responsible for ensuring that the purchaser and the purchaser’s party have allowed adequate travel time between accommodation and the venues, between the venues themselves, security checks, and have allowed for any other unforeseen delays.
9.Invoices for Tokyo 2020 Olympic Games tickets and packages are listed in THB. All exchange rates shall be following the relevant policies of the Event organizer. Payments made via direct deposit will be made in such currency as JTB (Thailand) Limited shall direct, following the Event organizer’s invoicing and currency policies. Such payment will be charged by JTB (Thailand) Limited and paid by you in the JTB (Thailand) Limited specified currency by way of electronic cash transfer. For payments via credit card, there is a limit of up to THB. VISA is the preferred credit card for the Olympic Games. Please note that your credit card will be charged upon confirmation by JTB (Thailand) Limited of your order, and not at a later time. If the credit card entered is not valid or is declined, your ticket order will immediately be canceled without notice of any kind, and you have no claim against JTB (Thailand) Limited because of such cancellation.
10.The address provided is full and correct address details, JTB (Thailand) Limited will not liable for any misdescribed or false name and/or address. JTB (Thailand) Limited will inform all customers who successful ticket purchasers of the proper way to give the tickets and/or giveaway later on.
11.Seating requests between separate orders cannot be processed. Seat locations will not be known in advance of actual allocation of tickets, and JTB (Thailand) Limited makes no warranty or representation as to actual seat numbers to be allocated or seating locations within the event venue.
12.A ticket purchase confirmation will be sent to you via e-mail upon processing of your order.
13.Once a Ticket Purchase Confirmation is issued, the ticket order is final and is non-cancellable and non-refundable, and remains strictly subject to the Terms and Conditions of sale and use. Purchasers are strongly advised to ensure that they have and at all times maintain full and comprehensive travel insurance in respect of all aspects of their proposed travel to the Games including in respect of lost or stolen or damaged tickets, which cannot be replaced at any time.
14.All communication regarding the account will be emailed to the purchaser only. The Purchaser is responsible for keeping JTB (Thailand) Limited fully informed of any changes to the billing, contact details including email, and shipment details provided.
15.In the event of any cancellations, other than where the event itself is canceled, postponed by the sporting event, organized but no spectators or the government or other government authorities directs to an entry ban for foreign travelers to Japan or government of Thailand prohibits immigration, there shall be no refunds of any money paid to JTB (Thailand) Limited in respect of your tour program.
16.No refund is available for any cancellations at any time, except where a programmed event has been canceled, postponed by the sporting event, organized but no spectators or the government or other government authorities directs to an entry ban for foreign travelers to Japan or the government of Thailand prohibits immigration, and to that extent only, you are entitled to have a refund of the face value of the ticket price following the sporting events terms and conditions of refunds. Otherwise, no refunds are available at any time for any money paid.
17.For all travelers, it is your responsibility to ensure that you and each person accompanying you have a valid passport and where required all necessary visas and travel documentation. All passports must have an expiry date not less than 6 months from commencement of entry into the Event’s country. The client is solely responsible at all times throughout their trip for their health and all health requirements and vaccinations are the responsibility of the client.
18.Variations to transfer and hotels may be necessary due to unforeseen circumstances beyond our control; and in such case JTB (Thailand) Limited reserves the right to vary/ omit/ substitute any hotels or other ground activities as deemed suitable because of any force majeure.
19.Travel Insurance is recommended at the time of booking. We recommend the client arranges and effects comprehensive travel insurance by yourself.
20.JTB is an Authorized Ticket Reseller in Thailand (hereafter ATR) which is referred to the Ticket Sales Agreement between the National Olympic Committee and JTB in Thailand and willing to sell the Package Tour Service including tickets of Tokyo Olympic Game (hereinafter called “JTB Tour Service”) which the games and venues will be fixed by Tokyo Organizing Committee of the Olympic and Paralympics Games (hereafter TOCOG) and it might be changed at any time as TOCOG regulation.
21.The Client shall not resell the Olympic tickets to anyone or any companies for any reason. Any un-authorized party from TOCOG involved in the reselling process will be considered in case of a breach of contract. JTB reserves the right to sell JTB Tokyo2020 Tour Service to any person whom it believes plans to distribute or offers a ticket for resale or black market and makes the Client return the Olympic tickets to JTB any time. Travel Agents, wholesalers, or any other third-party agencies may NOT submit ticket orders on behalf of individuals or groups. JTB (Thailand) Limited reserves the right to cancel, in its sole and absolute discretion any such ticket orders at any time where JTB (Thailand) Limited believes such ticket orders do not strictly comply with the Event ticketing rules and regulations. JTB (Thailand) Limited will not sell to unauthorized residents or non-residents under any circumstances.
22.JTB reserves the Client's right not to use any mark, emblem, designation, theme, logo, or mascot related to Tokyo2020 Olympic for any reason. Only worldwide partner of the Tokyo Olympic Games will follow their sponsorship regulation first.
23.If the Games are canceled or if TOCOG ceases to be responsible for organizing the Games, this Agreement shall automatically be terminated on the date on which the IOC officially announces that the Games will be canceled or will not be held. JTB will promptly refund to the Client all amounts of Olympic Tickets, only after the return of the Tickets to TOCOG from JTB. The Client acknowledges that TOCOG will not be entitled to claim any form of indemnity, damages, or other forms of compensation from the IOC. Accordingly, the Client agrees that the Client will not bring any claim or take any action for indemnity, damages, or compensation against JTB, TOCOG, the IOC, or the JOC as a result of any such action by the IOC. If an individual session of the Games is canceled or re-scheduled as part of another Session, JTB shall refund to the Client amount of canceled or re-scheduled Olympic tickets, and this Agreement shall in all other respects remain in full force and effect. The Client agrees that the Client will not bring any claim or take any action for indemnity, damages, or compensation against JTB, TOGOC, the IOC, or the JOC as a result of any such cancellation.
24.Any personal information and Data of the Client staff, employee, director, etc. that JTB obtains to collects in the course of the performance of the services under this Agreement will belong to the participant who has provided such personal information and data only, and be treated in compliance with any applicable law of personal information protection law. The Client will provide JTB with only such personal information and data as obtained or collected by legal and fair means.
25.Should any matters not covered in this Agreement and each Agreement arise, Parties shall consult with each other in good faith to reach appropriate decisions first. These terms and conditions shall be governed and construed by the law of Thailand. The parties agree to the exclusive jurisdiction of the Thai Arbitration Centre (THAC) for any lawsuit arising out of, or in connection with this Agreement. And all disputes, controversies or differences which may arise between the parties hereto, out of or concerning or in connection with this Agreement shall be finally settled by Thai Arbitration Centre (THAC) under the Commercial Arbitration Rules of Thailand. The arbitration shall be conducted in the English language.
26.Customers agree that The Tokyo Organising Committee of the Olympic and Paralympic Games (“Tokyo 2020”) has established the following terms and conditions (URL: Below) for the purchase and use of Tickets to the Games. Please read these terms and conditions carefully when purchasing and using Tickets. By applying to purchase Tickets or receiving, possessing, or using Tickets, the Users will be considered to have understood, accepted, and agreed to comply with the terms and conditions.
Official URL: https://ticket.tokyo2020.org/Home/TicketTerm?culture=en-us
27.JTB (Thailand) Limited, Travel Agents License No. 11/00072