FAQs

PRE-EVENT
DURING EVENT
POST EVENT

GAMES SCHEDULE

GAMES SCHEDULE

A 2. For further information on the competition schedule by session, please visit: https://tokyo2020.org/en/games/schedule/olympic/

GAMES SCHEDULE

A 3. Please visit https://tokyo2020.org/en/games/schedule/olympic/ for the games schedule by session. However most of the qualifications for entry to the Olympic Games Tokyo 2020 are still in progress as of July 2019, and we can learn more details on the timing depending on the schedule of qualifications of each sport.

GAMES SCHEDULE

A 4. Everyone over the age of 2 must have a ticket. One child under the age of 2 (as of the date of the session) may accompany an adult ticket holder without being required to have a ticket, provided they do not occupy a seat.

GAMES SCHEDULE

A 5. We sell reserved seat tickets according to the category mentioned. However, we cannot guarantee the seat number and seat area when IOC assigns the seat ticket. https://tokyo2020.org/en/games/ticket/data/Ticketing_Guide_EN.pdf

PURCHASE ELIGIBILITY

A 6. To order a ticket from us, you must be 18 or over. For anyone residing in Thailand, you need to provide your residential address in Thailand or proof of residence permit. Any orders that do not comply with the TOCOG terms will be cancelled. Purchase is open to anyone residing in Thailand. However, minors (under 20 years old) must obtain approval from a guardian or legal representative. JTB Thailand can refuse or cancel a sale to minors who fail to obtain approval from a guardian or legal representative.

PURCHASE ELIGIBILITY

A 7. Yes, as long as you reside in Thailand. You need to provide your residential address in Thailand and proof of residence permit.

PURCHASE ELIGIBILITY

A 8. Yes, but they must be in the same travel party as the purchaser who resides in Thailand. The personal details of all travel members must be provided to complete the purchase, but please indicate the purchaser’s residential address in Thailand.

PURCHASE ELIGIBILITY

A 9. The period of sales will be announced officially.

HOSPITALITY PACKAGES

A 10. The competition lineup of Thai athletes has yet to be announced. Please check for updates on the Official Tokyo 2020 website at https://tokyo2020.org/en/.

HOSPITALITY PACKAGES

A 11. In general, we did not limit sales. However, all tickets must have the names filled in for each ticket while purchasing the ticket is in process.

HOSPITALITY PACKAGES

A 12. The personal details of all travel members must be provided. The hotel category and room type chosen must be the same for all. All package inclusions are determined by JTB Thailand and cannot be customized.

HOSPITALITY PACKAGES

A 13. Payment needs to be done upon booking.

HOSPITALITY PACKAGES

A 14. Certainly. JTB Thailand is a full-service travel agent and we will be able to help you plan your trip. Please note that we do not arrange for budget airlines.

HOSPITALITY PACKAGES

A 15. There are 2 types of package , one is Regular type include 2 kinds of tickets with 2 nights or 3 nights of accommodation , the another is Premium type include 2 or 3 kinds of tickets with 4 nights accommodation.

HOSPITALITY PACKAGES

A 16. It is not allowed to sale tickets only.

HOSPITALITY PACKAGES

A 17. No, it is not possible. After completing booking with payment, changes cannot be made.

HOSPITALITY PACKAGES

A 18. No. JTB THAILAND LTD is the sole Authorized TICKET Reseller < ATR > in Thailand. The Olympic Committee of Tokyo 2020 has allocated the tickets to each country and only a limited allotment of tickets are available.

HOSPITALITY PACKAGES

A 19. All the packages are provided on a first-come first-served basis. Booking will be only complete after the payment.

HOSPITALITY PACKAGES

A 20. We, JTB (Thailand) Limited, are a Japan specialist agent and obligated to maintaining a high standard of service to you to find hotels and much more.

ACCOMMODATION

A 21. The Regular packages do not include breakfast at the hotel. However, the Premium packages include breakfast at the hotel.

ACCOMMODATION

A 22. Yes, you can buy a breakfast at the hotel and pay directly during your stay.

ACCOMMODATION

A 23. Yes. Please book 2 rooms. (Adult : 12 years old or over, Child : 2 – 11 years old.)
* Please note that the price of the child package is the same as the adult package.
Infant : 0 – 1 year old (Free of charge for bed-sharing. But no amenities available.)
We accept 2 adults & 1 infant or 1 adult & 1 child & 1 infant in one bed. (We accept only one infant for bed-sharing in a room.)
Please note: There are no seats available for infants at the Olympic Games venue. But an infant can sit on an adult's lap without charge.

ACCOMMODATION

A 24. Unfortunately not. JTB Thailand, LTD Overseas Authorized Ticket Resellers are only assigned general tickets.

ACCOMMODATION

A 25. There are no discounts regardless of the number of passengers. However, JTB can help with group arrangements. Please contact the JTB staff.

ACCOMMODATION

A 26. The number of hotel rooms during the Games is limited. JTB Thailand will request but not guarantee as this is strictly managed by the hotel.

ACCOMMODATION

A 27. The number of hotel rooms during the Games is limited. JTB Thailand will request but not guarantee as this is strictly managed by the hotel.

ACCOMMODATION

A 28. No. The rooms are according to the package. We seek your understanding as the number of hotel rooms during the Games is limited.

ACCOMMODATION

A 29. No. The number of hotel rooms during the Games is limited. Only single, double rooms are available.

ACCOMMODATION

A 30. No. The number of hotel rooms during the Games is limited. You can only have a single room package.

ACCOMMODATION

A 31. Please check the official website of the hotel assigned in the package.

ACCOMMODATION

A 32. Due to the limited number of hotel rooms during the Games, JTB Thailand is unable to accept extension of stay requests. We recommend that you select another package that covers your desired additional days. Or JTB can arrange another hotel with a separate Olympic package.

ACCOMMODATION

A 33. All package inclusions are determined by JTB Thailand and cannot be customized.

ACCOMMODATION

ONLINE REGISTRATION

A 35. You only need to create one account, but personal details of all travel members must be provided to complete the order.

ONLINE REGISTRATION

A 36. Please click ‘Forgot your password’ on the JTB Thailand Tokyo 2021 website to reset your account.

ONLINE REGISTRATION

A 37. Firstly, please check the spam/junk folder in your email account. If you did not find any confirmation email, please log into your account on the JTB Thailand Tokyo 2021 website and follow the procedures to resend the confirmation email. Please ensure that your email address is valid and error-free. If all else fails, please contact us directly.

ONLINE REGISTRATION

A 38. You will not be allowed to amend the personal details of your travel members. Please fill in the required personal details carefully. JTB Thailand will not be responsible for incomplete/incorrect details provided.

ONLINE REGISTRATION

A 39. Payment is only accepted online. A purchase is confirmed only after payment is made.

ONLINE REGISTRATION

A 40. No. Full payment must be made by the purchaser using one credit card. Any fraudulent card usage will result in JTB Thailand cancelling the purchase and banning the purchaser from future purchases.

ONLINE REGISTRATION

A 41. Please check with the issuing bank first if there is a transaction limit or any restriction. If the problem does not lie with the issuing bank, please contact us directly.

PURPOSE OF TICKET USAGE

A 42. No, you cannot. Unless authorized by TOCOG, you are not allowed to do so. Games tickets are not meant to be used for advertising, promotion, fundraising, auction, or any kind of marketing activities such as lucky draw, etc. JTB Thailand has the right to ask for the Games tickets to be returned which will be invalidated immediately and no refund will be provided.

PURPOSE OF TICKET USAGE

A 43. No, you cannot. Unless authorized by TOCOG, you are not allowed to do so. Violators may be subject to legal prosecution in accordance with TOCOG regulations.

PURPOSE OF TICKET USAGE

A 44. JTB Thailand is the only Tokyo 2020 Authorized Ticket Reseller in Thailand. All Games purchases from unauthorized travel agents are at your own risk. Please expect that you will not be able to enter the venue with tickets sold by unauthorized travel agents, and you may be subject to legal prosecution. JTB Thailand is not responsible for nor related to Games tickets and packages sold by unauthorized travel agents.

AMENDMENT OF BOOKING

SUMMARY OF BOOKING/GETTING A RECEIPT

A 46. We will inform the customer once again before pass the tickets to the customer.

SUMMARY OF BOOKING/GETTING A RECEIPT

A 47. We will inform the deadline of updated information such as flight information.

SUMMARY OF BOOKING/GETTING A RECEIPT

A 48. Yes, we provide a receipt as you request.

DELIVERY OF TICKETS

A 49. JTB Thailand will be inform of the process to deliver the ticket to you soon. Please kindly check with us again.

DELIVERY OF TICKETS

A 50. JTB Thailand will inform of the process to deliver the ticket to you soon. Please kindly check with us again.

DELIVERY OF TICKETS

DELIVERY OF TICKETS

A 52. You can mention it in the system and contact directly the JTB staff at the EmQuartier branch about your earlier departure.

DELIVERY OF TICKETS

A 53. No, can not delivery ticket to outside Thailand.

LOST/DAMAGE/REISSUE/TRANSFER OF GAME TICKETS

A 54. No, you cannot because all tickets are issued from TOCOG, therefore JTB cannot reissue a new ticket for you. When you receive your tickets, please keep them in a safe place and check that they are correct. We will not be responsible for any tickets that are lost, stolen, or damaged.

LOST/DAMAGE/REISSUE/TRANSFER OF GAME TICKETS

A 55. No, you cannot transfer your ticket to somebody else. The attendee will require a passport check when he/she entrances with his/her ticket.

VENUE ACCESS

A 1. You can get the information of how to access each stadium on the official website of TOCOG.
Please visit https://tokyo2020.org/en/games/venue/olympic/ for more information. https://tokyo2020.org/en/games/transportation/for more information.

ATTENDING A SESSION

A 2. Yes, you need to bring your passport. Entry to the venue will only be authorized upon presentation of a valid ticket (one ticket will be required for each attendee, regardless of age) and, upon request, proof of your identity with valid photograph and signature. You must comply with the safety and security protocols in place at the venue.

ATTENDING A SESSION

A 3. Yes, you can still enter the stadium during the time of the game on your ticket. However, please note that the stadium may be rotated according to each game.

ATTENDING A SESSION

A 4. Most of the competitions will be held in the Greater Tokyo Area.
Basketball will be held at the Saitama Super Arena in Saitama Prefecture, Golf will be held at the Kasumigaseki Country Club in Saitama Prefecture, and Shooting will take place at the Asaka Shooting Range, also in Saitama Prefecture. Sailing will be held at the Enoshima Yacht Harbour in Kanagawa Prefecture.
Cycling Track will take place in the Izu Velodrome (Shizuoka Prefecture), while Cycling (Mountain Bike) will be held at the Izu Mountain Bike Course, also in Shizuoka Prefecture. Wrestling, Fencing, and Taekwondo will be held at the Makuhari Messe International Convention Complex in Chiba Prefecture.
The group stage matches for Football will be held at the Tokyo Stadium, the Sapporo Dome in Hokkaido, the Miyagi Stadium in Miyagi Prefecture, Saitama Stadium in Saitama Prefecture, and the International Stadium Yokohama in Kanagawa Prefecture.
Please visit https://tokyo2020.org/en/games/venue/olympic/ for more information.

ATTENDING A SESSION

A 5. Generally, gates open 2-3 hours before start time depending on the venue. Please allow time for traffic and security checks at the venue. You may have to wait until intermission to enter the venue or be denied admission if you are late. There are strictly no refunds if you arrive late.

ATTENDING A SESSION

A 6. A valid ticket must be presented to the Games staff at admission. In addition, please carry your passport/proof of identity at all times when attending the Games. Games staff/the police have the right to conduct necessary checks and verify your identity. Failure to prove your identity may result in you being asked to leave the venue.

ATTENDING A SESSION

A 7. Unless approved by Games staff, re-entry is not allowed. In the case of emergency evacuation, the ticket will be deemed invalid immediately. In such case, no refund will be provided.

ATTENDING A SESSION

A 8. TOCOG can restrict what you bring into the venue and you are not allowed to violate the restrictions. If you are found to carry restricted items in the venue, Games staff have the right to dispose of them or you may be asked to leave the venue. If the items are illegal, Games staff will report to the relevant authorities. TOCOG reserves the right to determine the restricted items for venue entry, subject to individual venues or competition events.

ATTENDING A SESSION

A 9. No. You are to manage your personal belongings and valuables. There are however spaces allocated for parking of baby strollers and wheelchairs. Please note that baby strollers and wheelchairs may be restricted in some areas. TOCOG will not be responsible for your personal belongings and valuables.

ATTENDING A SESSION

ATTENDING A SESSION

A 11. The ticketholder may take or record still and moving images and/or sounds within designated areas of the venue provided they abide by Tokyo 2020 regulations. However, please check with each type of sport again. Some sports may not allow recording.

ATTENDING A SESSION

A 12. The Games/session schedule is subject to change and may be brought forward, delayed, terminated, suspended, or rescheduled depending on weather, operating conditions, safety situation, etc. Ticket refund, if any, will be in accordance with TOCOG’s official announcement.

ATTENDING A SESSION

A 13. No. There is unlikely to be Thai translation at each stadium. Generally, all announcements in the stadium will be made in English and Japanese.

ATTENDING A SESSION

A 14. Yes, you do. Unfortunately, however, all tickets that we provide are general admission tickets. We neither sell disability tickets nor provide a wheelchair or special mobility. Please note that special mobility arrangements at each venue are under the control of the venue operator over whom JTB has no control.

SEAT ASSIGNMENT

A 15. No. You will not be allocated a specific seat at the event until your tickets are dispatched from TOCOG. TOCOG is responsible for all seating allocations and categorizations, and reserves the right to re-categorize, move, or reallocate categories and locations, and change venues at its sole discretion. We may not be informed of such reorganizations or re-categorizations. You have a right only to a seat of the value corresponding to that stated on your ticket. We or TOCOG reserve the right to provide alternative seats (whether before or during the event) to those initially allocated to you or specified on the tickets.

SEAT ASSIGNMENT

A 16. No, you cannot. TOCOG is responsible for all seat assignment and categorizations. After you get the ticket, you may know the seat number on your ticket.

SEAT ASSIGNMENT

A 17. If you are booking as a group, please note that it is not guaranteed that your group will all be able to sit together in the venue. You have a right only to a seat of the value corresponding to that stated on your ticket. However, the venue and TOCOG reserve the right to provide alternative seats, whether before or during the event, to those initially allocated to you or specified on the tickets. In such case that you are provided alternative seats by the venue, JTB reserves the right not to take responsibility to refund or provide any compensation.

PUBLIC TRANSPORTATION

A 18. You can get the information of how to access each stadium on the official website of TOCOG.
Please visit https://tokyo2020.org/en/games/venue/olympic/ for more information. https://tokyo2020.org/en/games/transportation/

INSURANCE POLICY

TRAVEL AND CHECKIN AT THE HOTEL

A 20. Yes, you can check in at the hotel even over midnight, but you must inform the hotel in advance.

PREVENTIVE MEASURES AGAINST COVID-19

A 21. Tokyo 2020 official website will update with information. Please kindly check: https://tokyo2020.org/en/

PREVENTIVE MEASURES AGAINST COVID-19

A 22. Tokyo 2020 official website will update with information. Please kindly check: https://tokyo2020.org/en/

PREVENTIVE MEASURES AGAINST COVID-19

A 23. Tokyo 2020 official website will update with information. Please kindly check: https://tokyo2020.org/en/

ADDITIONAL SERVICES AND SPECIAL PROMOTIONS

A 24. No. Due to heavy traffic during the Olympic Games, we do not provide a transfer service between the airport and the hotel.

ADDITIONAL SERVICES AND SPECIAL PROMOTIONS

A 25. No. Due to many stadiums and matches, we are unable to provide a transfer service between the hotel and each stadium. Customers are advised to use public transportations instead.

ADDITIONAL SERVICES AND SPECIAL PROMOTIONS

A 26. Please check our JTB Thailand, LTD website, or contact JTB staff.

ADDITIONAL SERVICES AND SPECIAL PROMOTIONS

A 27. Yes, you can book air tickets with us. For the promotion, it depends on the airline’s policy.

ADDITIONAL SERVICES AND SPECIAL PROMOTIONS

A 28. Please check our JTB Thailand, LTD website, or contact JTB staff.

JTB’s CONTACT IN JAPAN DURING THE OLYMPIC GAMES

A 29. The details of information will be informed to you before departure.

JTB’s CONTACT IN JAPAN DURING THE OLYMPIC GAMES

A 30. Yes, we do. We have a team of staff to support you. The details and information will be informed to you before departure.

VISIT JAPAN OLYMPIC MUSEUM

A 32. This museum aims to inspire and educate our visitors through history and the personal stories of athletes. The first floor is free and packed with torches, medals, and emblems that are going to be used for the Olympic and Paralympic Games Tokyo 2020. You can even create an origami message for the Japanese athletes here.
Head to the second floor to check out various memorabilia and infographics, learn all about the Olympic Games history since ancient Greece, and watch inspirational videos. You can also try some fun interactive challenges to find out how you compare to Olympic-level athletes. The museum offers some English support. Some spots have QR codes that support Chinese, French, and Korean.

VISIT JAPAN OLYMPIC MUSEUM

A 33. Japan Olympic Museum is located at Japan Sport Olympic Square (1st and 2nd floor), 4-2 Kasumigaoka-machi, Shinjuku Ward, Tokyo.
You can access the Japan Olympic Museum by several routes as follows:
• Take Tokyo Metro Ginza Line to Gaiemmae Station, Exit 3 and walk for 5 minutes.
• Take Toei Oedo Line to Kokuritsu-Kyogijo Station, Exit A2 and walk for 10 minutes.
• Take JR Chuo-Sobu Line (local trains) to either Sendagaya Station or Shinanomachi Station, walk for 12 minutes.
• Take Fukutoshin Line to Kitasando and walk for 15 minutes.

VISIT JAPAN OLYMPIC MUSEUM

A 34. It is open from 10:00 a.m. to 5:00 p.m. (final entry is 4:30 p.m.)
Closed on Mondays unless that day is a public holiday. If it is a public holiday, it will be closed the following day instead. Closed during New Year holidays. Closed during exhibition set up and take down. Please check the website for reconfirmation.

VISIT JAPAN OLYMPIC MUSEUM

A 35. The first floor exhibition is free. But if you enter the second floor, it costs 500 yen for adults, 400 yen for seniors, free for high school students and younger (please show your ID), free for persons with disabilities (please show your ID).

VISIT JAPAN OLYMPIC MUSEUM

A 36. Photography is allowed without flash. Video is not allowed. Drinks and snacks may only be consumed in the cafe area or the Olympic Square outside.

VISIT NATIONAL OLYMPIC STADIUM

A 37. It is Tokyo's newest stadium as the centerpiece of the Olympic & Paralympic Games Tokyo 2020. It will hold the opening and closing ceremonies, athletics and football. It can host approximately 60,000 seats.
The current stadium is rebuilt on the same location as the stadium for the 1964 Olympic Games. It is located in Meiji Jingu Gaien, an area popular for sports and leisure since the late 1800s. A walk around the stadium introduces you to parks, sports, and cultural attractions. The stadium became a popular photo spot even before it officially opened. It was designed to evoke “strength”, “simplicity”, and “grace”.

VISIT NATIONAL OLYMPIC STADIUM

A 38. Address: 10-1 Kasumigaokamachi, Shinjuku-ku, Tokyo
You can access the National Olympic Stadium as follows:
• Take Tokyo Metro Ginza Line to Gaienmae Station, get off at Exit 3, and walk for 5 minutes.
• Take Toei Oedo Line to Kokuritsu-kyogijo Station, get off at Exit A2, and walk for 5 minutes.
• Take JR Chuo-Sobu Line (local train) to Sendagaya or Shinanomachi Station, and walk for 5 minutes.
• Take Fukutoshin Line to Kitasando Station, and walk for 15-minutes.
We advise you to come early during event times due to the large number of spectators expected.

CANCELLATION & REFUND POLICY

A 1. They are strictly non-refundable. If you have gotten the tickets, you must return them in accordance with Tokyo 2020 ticket terms and conditions. You must also return the hotel vouchers if they have been issued.

CANCELLATION & REFUND POLICY

A 2. In case that you cannot join or do not want to go, you must not transfer, resell, offer, expose, or make available any tickets you purchase from us. For example, you may not offer tickets for sale on an auction website or secondary ticket market website.

CANCELLATION & REFUND POLICY

A 3. No, as these causes are non-attributable to JTB Thailand. You should contact the transport operator directly. We also recommend that you purchase travel insurance prior to your trip.

CANCELLATION & REFUND POLICY

A 4. Please note that event start times shown on the website of TOCOG are indicative and may change. All start times are subject to confirmation and may change for reasons outside of our control. Please check for any suspension of the matches or change in the event start time by yourself on TOCOG’s official website. JTB is not responsible for announcing or notifying you of such change. Therefore, you will not get a refund if you arrive to the venue late because you did not know that the start time of an event has changed.

CANCELLATION & REFUND POLICY

A 5. If an event is cancelled (and not rescheduled), to the extent that we receive a refund from TOGOC in relation to that Event Ticket, you will be offered a refund of the face value of your ticket(s) for the cancelled event only. Delivery and handling charges will not be refunded. Any conditions will be announced by TOGOC.

CANCELLATION & REFUND POLICY

A 6. JTB shall not be responsible to you if you are refused entry to the venue, or your ticket is cancelled, or you are ejected from an event as a result of breaching the agreement, venue terms, or for any other reason including failure to identify yourself by not bringing your passport.

PARALYMPIC GAMES

A 7. No, we don’t have any Paralympic Games tickets/packages.

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